Security systems based on photo identification could be significantly improved by selecting staff who have an aptitude for this very difficult visual task, a study of Australian passport officers suggests.
Previous research has shown that people find it challenging to match unfamiliar faces.
"Despite this, photo-ID is still widely used in security settings. Whenever we cross a border, apply for a passport or access secure premises, our appearance is checked against a photograph," says UNSW psychologist Dr David White.