A researcher who embedded himself in several London branches of one of the UK's largest supermarkets found that management used a combination of 'flexed-time' contracts and overtime to control worker shifts to meet times of anticipated demand, while ensuring costs are kept to a minimum.
Workers at the supermarket chain were frequently expected to extend or change shifts with little or no notice, often to the detriment of their home and family lives - causing the majority of workers interviewed to feel negatively about their jobs.