COLUMBUS, Ohio – In relationships built on trust, a bad first impression can be harder to overcome than a betrayal that occurs after ties are established, a new study suggests.
While betraying trust is never good for a relationship, the results show that early violations can be particularly devastating, and plant seeds of doubt that may never go away, said Robert Lount, co-author of the study and assistant professor of management and human resources at Ohio State University's Fisher College of Business.